RETURN & REFUND POLICY

At Velor Chocolates, we take great care in preparing, packaging, and delivering every order. Because our products are food items, we have specific return and refund conditions to ensure the safety and quality of our chocolates.

1. RETURNS

Due to the nature of our products, we generally do not accept returns of chocolates or food products once they have been delivered.

However, if your order arrives damaged, incorrect, or with a genuine quality issue, please contact us immediately so we can review the situation and assist you.

2. DAMAGED ORDER

If your parcel arrives damaged:

• Take clear photographs of the package and the damaged product.

• Contact us as soon as possible after receiving the order.

• Provide your order number and relevant photos/videos.

• Our team will review the issue and determine the appropriate solution.

Depending on the situation, we may offer a replacement, refund, or another suitable resolution.

3. WRONG OR MISSING PRODUCT

If you receive an incorrect product or something is missing from your order, please contact us as soon as possible.

We may request:

• Order number

• Photos of the received package

• Photos of the products received

After verification, we will work to resolve the issue.

4. QUALITY ISSUES

If you believe your chocolate has arrived with a genuine quality issue, contact us promptly after delivery.

Please provide photographs and details of the issue so our team can investigate.

Because chocolate can be affected by temperature and storage conditions, we may not be able to accept claims resulting from improper storage after delivery.

5. REFUNDS

If your refund is approved, the refund amount and method will depend on the circumstances of the order and the payment method used.

For Cash on Delivery orders, we may contact you to arrange the appropriate refund method where applicable.

Refund processing times may vary depending on the payment provider or financial institution.

6. ORDER CANCELLATION

If you want to cancel your order, contact us as soon as possible.

Once your order has been dispatched, cancellation may no longer be possible.

7. NON-RETURNABLE ITEMS

The following generally cannot be returned:

• Opened chocolates

• Consumed products

• Products damaged after delivery due to improper handling or storage

• Products returned without prior approval

• Products where the issue cannot reasonably be verified

8. IMPORTANT

Please inspect your package when it arrives.

If there is any visible damage to the parcel, take photographs before opening it whenever possible.

All return, replacement, and refund requests are subject to verification.

9. CONTACT US

For any return, replacement, or refund request, please contact:

Velor Chocolates

Email: [Your Email Address]
Phone / WhatsApp: [Your Phone Number]
Order Number: Please provide your order number when contacting us.

We are committed to resolving genuine issues fairly and providing you with the best possible Velor experience.

VELOR CHOCOLATES

Crafted with care. Delivered with confidence.