Checkout

CHECKOUT & ORDER INFORMATION

At Velor Chocolates, we want your ordering experience to be simple, secure, and hassle-free.

1. PLACING YOUR ORDER

To place an order:

Select your favorite products and add them to your cart.
Proceed to checkout.
Enter your correct name, phone number, email address, and complete delivery address.
Select your available payment method.
Review your order details carefully.
Submit your order.

2. ORDER CONFIRMATION

After you place your order, our team will contact you on the phone number provided at checkout to confirm your order.

We will verify:

Your name
Ordered products
Quantity
Delivery address
Contact number
Payment method

Your order will be dispatched only after confirmation.

Please ensure that your phone number is active and that you are available to receive our confirmation call.

3. CASH ON DELIVERY

We offer Cash on Delivery (COD) for eligible locations across Pakistan.

If you select COD:

No advance payment is required.
Your order will be confirmed by our team.
The parcel will be dispatched after confirmation.
Payment must be made in cash to the courier when the parcel is delivered.

COD availability may depend on your location and order details.

4. DELIVERY TIME

We deliver across Pakistan.

Orders are generally delivered within:

4–7 Working Days

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or unforeseen circumstances.

5. ORDER CANCELLATION

If you need to cancel your order, please contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible.

6. INCORRECT INFORMATION

Customers are responsible for providing accurate information during checkout.

Please carefully check:

Name
Phone number
Email address
House/building number
Street/area
City
Any relevant delivery instructions

Incorrect or incomplete information may result in delivery delays or failed delivery attempts.

7. FAILED DELIVERY

If the courier is unable to deliver your order because the customer is unavailable, the address is incorrect, or the customer cannot be contacted, additional delivery attempts may be subject to courier policies.

Repeated failed delivery attempts may result in the order being cancelled.