PRIVACY POLICY

Last Updated: August 2026

At Velor Chocolates, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our website, place an order, contact us, or interact with our services, we may collect information such as:

Personal Information

• Full name

• Delivery and billing address

• Phone number

• Email address

• Order details

• Payment-related information

• Any information you voluntarily provide to us

We only collect information that is reasonably necessary to provide our products and services.

Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Website interactions

• Referring website

• Date and time of visits

This information helps us improve our website and understand how customers use our services.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

• Process and fulfill your orders

• Deliver your purchases

• Contact you regarding your order

• Confirm orders and delivery details

• Provide customer support

• Process returns, refunds, or exchanges

• Improve our products and website

• Prevent fraudulent or unauthorized transactions

• Send important service-related communications

• Send promotional messages when you have permitted us to do so

• Comply with applicable legal requirements

We will not use your personal information for unrelated purposes without an appropriate legal basis or your permission where required.

3. PAYMENT INFORMATION

Payments may be processed through third-party payment providers.

Velor Chocolates does not intentionally store complete payment card details on its own systems when payment processing is handled by a third-party provider.

Payment providers may collect and process your information according to their own privacy policies and security practices.

4. ORDER AND DELIVERY INFORMATION

To deliver your order, we may share necessary information with trusted delivery and logistics providers.

This may include:

• Customer name

• Phone number

• Delivery address

• Order information

We only provide information reasonably necessary for the delivery or fulfillment of your order.

5. COOKIES

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences

• Keep items in your shopping cart

• Understand website traffic

• Improve website functionality

• Measure advertising performance

• Provide more relevant marketing

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. MARKETING COMMUNICATIONS

With your permission, we may contact you through email, SMS, WhatsApp, or other communication channels regarding:

• New products

• Special offers

• Promotions

• Discounts

• Brand updates

You may request to stop receiving promotional communications at any time.

Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary to complete your order.

7. THIRD-PARTY SERVICES

We may use trusted third-party services to help operate our business, including:

• Shopify

• Payment processors

• Courier and delivery companies

• Analytics providers

• Advertising platforms

• Email or communication services

These providers may process information according to their own privacy policies.

We encourage customers to review the privacy policies of relevant third-party services.

8. DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

9. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Processing and maintaining order records

• Providing customer support

• Handling returns and refunds

• Meeting accounting and legal requirements

• Resolving disputes

• Preventing fraud

When information is no longer required, we may securely delete or anonymize it where appropriate.

10. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent for certain uses

• Opt out of promotional communications

• Ask questions about how your information is being used

To make a privacy-related request, contact us using the details provided below.

11. CHILDREN'S PRIVACY

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where doing so would violate applicable law.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites, social media platforms, payment providers, or other services.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements.

Any updated version will be posted on this page with a revised Last Updated date.

14. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us:

Velor Chocolates

Email: velorchocolate@gmail.com
Phone: 0300-00000
Address: Karachi Pakistan

We will make reasonable efforts to respond to privacy-related requests in a timely manner.

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VELOR CHOCOLATES

Luxury in every bite.